Let Process Change Drive the Technology

Balancing Epic Foundation with organizational needs is one of the most difficult decisions health systems face. In this conversation, Memorial Hermann VP of Clinical Solutions Oliver Galicki explores how to evaluate deviations from Foundation without compromising long-term maintainability using the “PACE” guiding principles.

Within PACE, the “C” stands for “Change process, not the technology,” helping ensure Epic does not become over-customized.

A common risk Oakwolf sees in mature environments is well-intentioned customization that quietly accumulates and creates upgrade drag over time.

You’ll Learn How To:

• Use guiding principles to evaluate customization requests
• Redesign workflows to align with Foundation when possible
• Distinguish between true “Gap” and optional deviations
• Escalate major decisions through executive governance

Maintaining Foundation alignment requires discipline and executive support. Organizations that prioritize process redesign over customization preserve upgrade agility and long-term system sustainability.